FAQ - Frequently asked questions

☁ Where do you send orders from? ☁

Orders are prepared and sent from Normandy to France.


☁ How much are the transport costs? ☁

Shipping costs are calculated after validation of your basket. They vary from the total weight of your order and the country where your order is received. Shipping costs are nevertheless free from a certain purchase amount.


☁ Free Shipping ☁

Shipping costs are free from a certain purchase amount:

- From 40.00€ purchase in France

- From 70.00€ purchase for the rest of the world


☁ Are shipments tracked? ☁

Yes, every order without exception has a tracking number. It will be sent to you by email when your order is shipped.


☁ When will I receive my order? ☁

It takes between 1 to 3 day(s) to prepare an order and ship it (excluding pre-orders, bulk orders or custom products).

Regarding transit time, it varies:

- For mainland France (Corsica, Monaco and Andorra included), allow between 2 to 4 working days.

- For overseas territories between 5 to 7 working days.

- For International between 4 to 8 working days.


☁Return and Withdrawal ☁

Returns & exchanges are accepted within 14 days after receipt of purchase.

Return costs are the responsibility of the buyer. For all the terms and conditions relating to exchanges and returns, consult the following page: General Terms and Conditions in the “RETURNS & WITHDRAWAL” section. For any steps, return address or additional questions, contact us by email (contact@ihoomiart.fr).


☁ I have a question, where can I contact you? ☁

For any questions regarding the products, the store, etc. contact us by private message on Instagram (@ihoomi.art) or by email (contact@ihoomiart.fr).

For any questions relating to an order placed on the site, contact us by email (contact@ihoomiart.fr).


☁ Do you offer wholesale? ☁

Yes wholesale is available! We currently operate by quote, contact us by email (contact@ihoomiart.fr) with your order project idea and all the necessary information and we will offer you a personalized quote at your request.


☁ Do you accept collaborations? ☁

Yes, collaborations are possible. Contact us by email (contact@ihoomiart.fr) to discuss your project and the possibility or not of carrying it out.